Ordering from Express Print South Africa is designed to be simple, efficient, and professional, ensuring that every client receives clear communication and reliable production timelines. Whether you require company stationery, promotional printing, signage, apparel, or emergency printing, understanding our ordering process helps avoid delays and ensures that your project runs smoothly from start to finish.

Step 1 – Send Your Enquiry

The first step is to send us your enquiry with clear details of what you need. This includes the type of product, sizes, quantities, finishing options, deadline requirements, and any artwork or reference designs. Providing accurate information from the beginning allows our team to prepare a precise quotation that matches your expectations.

Step 2 – Receive Your Quotation

Once your request has been reviewed, we will send you a formal quotation outlining the items, specifications, pricing, and estimated turnaround time. It is important that you carefully check the quotation to make sure that everything you requested is correctly listed. Confirm quantities, materials, print sizes, and finishes before approving the job. Approval of the quotation confirms that you agree with all details provided.

Step 3 – Artwork Submission And Design Approval

Clients may supply print-ready artwork or request design assistance. If artwork is supplied, it must be high resolution and correctly formatted to avoid delays. Before production begins, a digital proof may be provided for approval where required. Please check all spelling, layout, colours, and placement carefully, as approval confirms that the design is ready for printing.

Step 4 – Payment Confirmation

Production only begins once payment has been received or confirmed according to the agreed terms. For urgent or same-day orders, payment must reflect before the job is scheduled into production. Early payment ensures faster processing and helps secure your production slot.

Step 5 – Same Day Printing Guidelines

Same-day printing is available for selected products only and depends on production capacity and job complexity. For a job to qualify as same day, the order must be fully confirmed, artwork approved, and payment received before 9am. Orders received after this time may be scheduled for the next production cycle. Please note that not everything can be completed on the same day due to material requirements, drying times, finishing processes, or volume. Clients are encouraged to plan ahead and allow sufficient time for production.

Step 6 – Production And Quality Control

Once your order moves into production, our team prepares materials, sets up printing equipment, and ensures that all specifications match the approved proof. Quality checks are performed throughout the process to maintain consistency and professional standards. Our goal is to produce work that reflects your brand with accuracy and high-quality finishing.

Step 7 – Collection Or Delivery

When your order is complete, you will be notified for collection or delivery arrangements. Clients are encouraged to inspect their goods upon collection to ensure satisfaction. Delivery services can be arranged where required, although timelines may vary depending on courier schedules.

Step 8 – Planning Ahead For Best Results

Express Print South Africa encourages all clients to plan their projects in advance. While we offer urgent and express printing services, we are not a solution for poor planning or unrealistic deadlines. Printing is a production process that requires preparation, approval, and careful handling to achieve professional results. Early communication helps avoid stress and ensures that your project is completed to the highest standard.

Step 9 – Communication And Support

Clear communication is key to a successful order. Clients should remain available during the production process in case approvals or clarifications are required. Quick responses help keep jobs moving efficiently and prevent unnecessary delays.

Step 10 – Building Long-Term Partnerships

Our ordering process is designed not only to complete a single job but to build lasting relationships with our clients. By following the correct steps — sending detailed enquiries, approving quotations carefully, submitting accurate artwork, and planning ahead — businesses can enjoy a smooth printing experience with consistent results every time.

Conclusion

Ordering from Express Print South Africa is straightforward when each step is followed correctly. From initial enquiry and quotation approval to artwork proofing, payment confirmation, and production, our structured process ensures professional outcomes and reliable turnaround times. Same-day printing is available for selected products when orders are placed and paid for before 9am, but clients should remember that not every job can be completed within a single day. Planning ahead, providing accurate information, and allowing realistic timelines will help ensure that every project is completed efficiently, professionally, and with the quality that your brand deserves.