{“@context”:”https://schema.org”,”@type”:”FAQPage”,”mainEntity”:[{“@type”:”Question”,”name”:”Where are you and when are you open?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Visit us at Shop L23, Rivonia Central, Oriental City, corner Rivonia Boulevard and 9th Avenue, Rivonia, Sandton (opposite News Cafe Rivonia). We are open Monday to Friday, 08:30 to 17:00.”}},{“@type”:”Question”,”name”:”How do I contact you?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”WhatsApp sales on 063 132 8088 or 067 741 0422, call admin on 067 741 0422 (calls & WhatsApp), or email info@expressprint.co.za.”}},{“@type”:”Question”,”name”:”Can you print the same day?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, many jobs can be printed the same day. Approve your proof and make sure cleared payment reaches us by 09:00 on a business day. See our same-day terms.”}},{“@type”:”Question”,”name”:”Is there a minimum order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”The minimum online order is R1,000 per order, and you can combine products to reach it. Orders made up only of stamps have no minimum. Some products also have their own minimum quantity, shown on the product page.”}},{“@type”:”Question”,”name”:”What are the minimums for branded clothing?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”DTG and digital heat transfer printing start at 5 units per garment type. Screen printing starts at 15 units; smaller screen-print runs carry an extra fee.”}},{“@type”:”Question”,”name”:”Can I supply my own garments?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, as long as they suit the branding method. We cannot take responsibility for misprints on garments you supply, so we recommend ordering garments through us.”}},{“@type”:”Question”,”name”:”Can I mix styles, sizes and colours?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Pricing may differ per item, and extra fees can apply for different garment colours in one screen-print run.”}},{“@type”:”Question”,”name”:”What files do you need?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Vector files (AI, EPS, PDF or SVG) are best. Images must be at least 300 DPI at full print size. See our artwork guidelines.”}},{“@type”:”Question”,”name”:”Can you design my artwork?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Our in-house designers can create or fix your artwork. Each design includes a PDF proof and up to 3 free revisions. See artwork and design packages.”}},{“@type”:”Question”,”name”:”Which branding method should I choose?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”It depends on the product, material and your logo. Our branding guide explains each method, and our team will recommend the best one when we quote.”}},{“@type”:”Question”,”name”:”Will I see a proof before printing?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Always. We email you a proof and only start production once you approve it. Please check spelling, colours and positions carefully.”}},{“@type”:”Question”,”name”:”How do I order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Order online in our shop, or request a quote for custom work. See our process for every step.”}},{“@type”:”Question”,”name”:”How can I pay?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Pay online by card or Instant EFT through PayFast, or by EFT bank transfer. Production starts once your payment, or the agreed deposit, has cleared.”}},{“@type”:”Question”,”name”:”Can I track my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Use track my order with your order number at any time.”}},{“@type”:”Question”,”name”:”Can I change my order after approving the proof?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Changes are not possible once production has started. Contact us immediately if something is wrong and we will help where we can.”}},{“@type”:”Question”,”name”:”Can I collect my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, collection from our Rivonia shop is free. Your order is released once payment has cleared.”}},{“@type”:”Question”,”name”:”Do you deliver?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, we deliver nationwide by courier. Delivery is calculated at checkout or on your quote.”}},{“@type”:”Question”,”name”:”How long does branding take?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”It depends on the product and method. Many print jobs are same day. Standard branded clothing typically takes 5 to 10 business days, and debossed or foiled diaries take 5 working days after proof approval. See lead times.”}},{“@type”:”Question”,”name”:”What if something is wrong with my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Report it within 24 hours of collection or delivery, with your order number and photos. If the item qualifies, we will reprint, replace or correct it. Please read our return and exchange policy.”}},{“@type”:”Question”,”name”:”Do you give refunds?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Because our products are custom made, we do not offer refunds. Qualifying issues reported within 24 hours are corrected with an exchange or reprint.”}}]}