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Upload your artwork, add to cart and check out securely. For custom jobs, request a quote.”}},{“@type”:”Question”,”name”:”Can I order by email or WhatsApp?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Email info@expressprint.co.za or WhatsApp 063 132 8088 with what you need, your quantities and artwork, and we will send you a quote.”}},{“@type”:”Question”,”name”:”I have placed my order. What now?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We check your files and email you a proof. Once you approve the proof and payment has cleared, your job goes into production. You can track your order online at any time.”}},{“@type”:”Question”,”name”:”How do I track my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Use Track my order with your order number, or WhatsApp us and we will give you an update.”}},{“@type”:”Question”,”name”:”Can I change my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Contact us as soon as possible. Changes are possible until you approve your proof. Once production has started, changes are no longer possible.”}},{“@type”:”Question”,”name”:”I cannot find a certain product”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We print and brand far more than what is in the shop. See all our services or request a quote and tell us what you need.”}},{“@type”:”Question”,”name”:”How can I pay?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Pay online by card or Instant EFT through PayFast, or by EFT bank transfer. Our banking details are on your quote and invoice.”}},{“@type”:”Question”,”name”:”When must I pay?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Production starts once your payment, or the agreed deposit, has cleared in our account. For same-day orders, cleared payment must reach us by 09:00 on a business day.”}},{“@type”:”Question”,”name”:”Does a proof of payment count?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”For same-day jobs, a proof of payment alone does not count as cleared funds. Your order is released once the funds have cleared.”}},{“@type”:”Question”,”name”:”I paid a deposit. When do I pay the balance?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We email you the balance when your order is ready. Please pay it and send your proof of payment before collection or delivery.”}},{“@type”:”Question”,”name”:”Is online payment safe?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Card and Instant EFT payments are processed securely by PayFast. We never ask for your card details by phone or email.”}},{“@type”:”Question”,”name”:”What files do you accept?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”PDF, AI, EPS and SVG are best. PNG, JPG and TIF work if they are at least 300 DPI at full size. See our artwork guidelines.”}},{“@type”:”Question”,”name”:”What is print-ready artwork?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Artwork at the correct size, in CMYK, with 3 mm bleed, images at 300 DPI and fonts outlined or embedded.”}},{“@type”:”Question”,”name”:”Can you design my artwork?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Our in-house designers create print-ready artwork, with a PDF proof and up to 3 free revisions. See design services and prices.”}},{“@type”:”Question”,”name”:”Do you have templates?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Download free templates for banners, flags, gazebos, tablecloths and more, or request a template for any print product.”}},{“@type”:”Question”,”name”:”Will I see a proof?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Always. We email a proof and only print once you approve it. Please check spelling, numbers, colours and positions carefully.”}},{“@type”:”Question”,”name”:”Why do colours look different in print?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Screens and printers display colour differently. For exact brand colours, give us your Pantone (PMS) references.”}},{“@type”:”Question”,”name”:”How long will my order take?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Choose your speed when you order: Economy (5 to 12 business days) or Standard (3 to 5 business days) at the listed price, Express next business day (+35%) or Same day (+40%). Times count from proof approval and payment. Many products show a ready-by date when you order.”}},{“@type”:”Question”,”name”:”Can you print the same day?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, on selected print. Send full order details and print-ready artwork, and make sure cleared payment reaches us by 09:00 on a business day. A 40% same-day surcharge applies. Collection only. See same-day terms.”}},{“@type”:”Question”,”name”:”Do you offer next-day printing?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, on selected products, with a 35% surcharge.”}},{“@type”:”Question”,”name”:”How quickly must I approve my proof?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”For same-day jobs, within 1 hour of receiving it. Jobs that miss the cut-off or approval window move to the next business day.”}},{“@type”:”Question”,”name”:”How long do NCR books take?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”NCR books are ready in 3 working days after proof approval and payment.”}},{“@type”:”Question”,”name”:”Does design add time?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Design adds at least 24 hours before printing can start.”}},{“@type”:”Question”,”name”:”Can I collect my order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Collect from Shop L23, Rivonia Central, Oriental City, corner Rivonia Boulevard and 9th Avenue, Rivonia, Sandton (opposite News Cafe Rivonia), Monday to Friday, 08:30 to 17:00.”}},{“@type”:”Question”,”name”:”Do you deliver?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, we deliver anywhere in South Africa by courier. The delivery cost is shown at checkout or on your quote.”}},{“@type”:”Question”,”name”:”How much is delivery for diaries?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Diary delivery is R350 per 50 diaries. Collection is free.”}},{“@type”:”Question”,”name”:”How long do I have to collect?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Goods left uncollected for 30 days after we notify you may be treated as abandoned.”}},{“@type”:”Question”,”name”:”Is there a minimum online order?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, R1,000 per online order, and you can combine products to reach it. Orders of only stamps or only design services have no minimum.”}},{“@type”:”Question”,”name”:”Why do some products have a minimum quantity?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Supplier products are ordered in for you, so small items have a minimum of 10. Banners and displays can be ordered as 1, and flags from 2.”}},{“@type”:”Question”,”name”:”What is the minimum for T-shirts?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Our listed T-shirt prices apply from 10 shirts. Smaller orders are welcome at a small-order rate shown on the product.”}},{“@type”:”Question”,”name”:”What are the minimums for NCR books and cards?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”NCR books start at 5 books. Clear plastic business cards are sold in packs of 500, and metal business cards from 300.”}},{“@type”:”Question”,”name”:”Do you give bulk prices?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Many products get cheaper per item as the quantity goes up. For large orders, request a quote.”}},{“@type”:”Question”,”name”:”Which branding method should I choose?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”It depends on the product and your logo. Our branding guide explains screen printing, DTF, embroidery, engraving, debossing, foil and more.”}},{“@type”:”Question”,”name”:”Can I supply my own garments?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, if they suit the branding method. We cannot take responsibility for misprints on garments you supply.”}},{“@type”:”Question”,”name”:”Can I see paper samples?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Request our sample pack to feel and see our papers and finishes before you order.”}},{“@type”:”Question”,”name”:”Can you brand promotional gifts?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Browse thousands of brandable products in our shop and request a quote with your logo and quantities.”}},{“@type”:”Question”,”name”:”Something is wrong with my order”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Report it within 24 hours of collection or delivery, with your order number and photos, on WhatsApp or by email. If the issue qualifies, we will reprint, replace or correct it at no extra cost.”}},{“@type”:”Question”,”name”:”Do you give refunds?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Our products are custom made, so we do not offer refunds. Qualifying issues reported within 24 hours are corrected with an exchange or reprint.”}},{“@type”:”Question”,”name”:”What does not qualify?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Errors in artwork you supplied or approved, colour differences between screen and print, change of mind after production starts, and delays outside our control. See our return and exchange policy.”}},{“@type”:”Question”,”name”:”Can I become a reseller?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, if you are a registered company with monthly sales of more than R50,000. See our reseller programme.”}},{“@type”:”Question”,”name”:”I need a statement or invoice”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Email info@expressprint.co.za with your company name and order numbers.”}},{“@type”:”Question”,”name”:”My invoicing details are incorrect”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Email us the correct company name, address and VAT number, and we will update your documents.”}},{“@type”:”Question”,”name”:”Do you register companies?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. See our company registration packages.”}},{“@type”:”Question”,”name”:”Can I open an Express Print franchise?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”See our franchise page for details.”}},{“@type”:”Question”,”name”:”How do I contact Express Print?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”WhatsApp sales on 063 132 8088 or 067 741 0422, call admin on 063 253 5542 or 067 741 0422 (calls & WhatsApp), or email info@expressprint.co.za.”}},{“@type”:”Question”,”name”:”What are your opening hours?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Monday to Friday, 08:30 to 17:00.”}},{“@type”:”Question”,”name”:”Can I speak to a senior manager?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes. Call Junior, our senior manager, on 063 253 5542, or email junior@boldmediagroup.co.za.”}},{“@type”:”Question”,”name”:”Where are you?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Shop L23, Rivonia Central, Oriental City, corner Rivonia Boulevard and 9th Avenue, Rivonia, Sandton 2128.”}}]}