Return & Exchange Policy
Effective Immediately – Our Refund Policy Applies Now
Return & Exchange Policy
EXPRESS PRINT SOUTH AFRICA
Starting now – our no-refund policy applies
At Express Print South Africa, we take pride in providing top-quality printing, branding, signage and packaging, delivered quickly, accurately and with care. Keeping our clients happy is central to how we work. Because our products and services are custom and personalised, however, we have a firm Return & Exchange Policy, set out below.
By placing an order with Express Print South Africa, you (the “Client”) agree to the terms and conditions in this Return & Exchange Policy.
★🕒 Returns Timeframe
Any complaints, concerns or product problems must be reported within 24 hours of receiving your order. Return or exchange requests received after 24 hours of delivery or collection will not be accepted or considered, without exception.
✔🚫 No Refunds – Exchange Only Policy
Express Print South Africa works under a strict no-refund policy.
This covers all products and services we sell, including but not limited to:
Printed clothing (for example, t-shirts and hoodies)
Signage (for example, banners, posters, correx boards and decals)
Promotional items (for example, wristbands, flyers and stickers)
Packaging (for example, paper bags, plastic bags and boxes)
Business stationery (for example, business cards, booklets and invoices)
Branding and wraps for vehicles
All made-to-measure or personalised orders
We do not issue refunds under any circumstances, including (but not limited to) where a customer is unhappy with the design, has placed an incorrect order, or collects late.
Instead, we may offer a product exchange or service correction, entirely at our discretion, if a valid complaint is raised within 24 hours and meets the qualifying criteria.
⚙✅ Qualifying Reasons for Exchanges or Reprints
An exchange or service correction will be considered only if one or more of the following conditions are met:
Incorrect Product Delivered: If the delivered product does not match the final approved order, such as receiving flyers instead of booklets or t-shirts with the wrong artwork.
Defective or Damaged Items: If the item is visibly damaged on delivery or collection and has not been tampered with. This includes torn banners, missing quantities or misprints.
Design or Print Error Caused by Express Print: If we have made a verified printing or design error after artwork approval, such as spelling mistakes introduced by our design team or colour issues during printing.
Note: We cannot accept returns where the client approved artwork that later turns out to contain an error which was not picked up during approval.
💡⚠️ Situations That Do Not Qualify for Return or Exchange
The following circumstances do not qualify for any returns, refunds or exchanges:
Mistakes in artwork supplied by the customer (for example, incorrect spelling or low-resolution logos)
Designs the customer approved with errors, including spelling, layout or positioning issues
Delays in collection or delivery that are beyond our control
Colour variation caused by differences between screen and print
Changing your mind after production has started
Not reading or understanding product descriptions or specifications before buying
Being unhappy with the look of a design after it has been approved
Wear and tear, or misuse, after collection or delivery
🎯📦 How to Return or Request an Exchange
To start an exchange, the customer must follow these steps:
Notify Us Within 24 Hours
Let us know within 24 hours by sending a WhatsApp message to:📱 +27 63 132 8088
📱 +27 67 741 0422
Or email: info@expressprint.co.za
Please include:Your order number
Photographic evidence of the issue
A clear explanation of the concern
Return the Product to Our Store
Where a physical return applies, take the item back to our store:
Shop L23, Rivonia Central, Oriental City Rivonia, Corner Rivonia Boulevard & 9th Ave, Sandton, 2128 (Opposite NewsCafe Rivonia)
Please bring the original invoice with any return.Inspection and Verification
Our quality control team will check the returned item(s) within 2–3 business days. If the product qualifies for an exchange, we will reprint, replace or correct it at no extra cost.
🚀🛠️ Resolution Timeframe
If the return qualifies for correction, you can expect:
Reprint or Replacement: Within 5–7 working days of approval
Communication: We will keep you updated on progress and the collection date via WhatsApp or email
Collection: Reprints need to be collected from our store, unless delivery was arranged on the original order
📋📌 Final Notes
One-time Correction Policy: We will issue just one correction or reprint per complaint.
Customer Negligence: If the error is found to be on the client’s side, we will not offer a replacement or reprint.
No Cash Refunds: Under company policy, all payments are final and non-refundable.
Partial Returns: We do not accept partial or unused returns once items have been dispatched.
Service Bookings (for example, vehicle branding): If you miss a scheduled appointment, rebooking may attract additional fees.
🌟🔐 Our Commitment
At Express Print South Africa, we aim for excellence and transparency in every transaction. Although our products are custom and non-refundable, we are fully committed to putting right genuine issues raised within the stated timeframe and handled professionally.
Thank you for your understanding, cooperation and continued support.
