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Express Print South Africa
No refunds. We put it right.
We partner with clients who want proper branding solutions and who give us the time and patience to get things right. Everything we produce is made for you, so when something goes wrong, we fix it rather than refund it.
Why we don’t offer refunds
Every print, branding, embroidery or installation job we do is made to order with your name, logo and message. Once the materials have been cut, printed or stitched, they can’t be resold or used for someone else. The paper, vinyl, garments, ink and machine time have already gone into your order.
For that reason, Express Print South Africa does not refund custom printed, branded, personalised, approved or specially sourced goods. Instead, we stand by our work and focus on getting it right.
If we don’t get it right the first time,
we’ll get it right the second time.
If a mistake is ours (a production error beyond normal printing tolerance), we correct, repair or reprint the affected items. Thank you for your patience while we work out the best solution.
What we will fix, and what we can’t
We’ll make it right when
- The print or branding doesn’t match your approved proof
- There’s a production fault on our side (wrong size, wrong material, misprint)
- Items are damaged in our workshop before collection
- We supplied the wrong quantity, beyond normal tolerance
We can’t help when
- You change your mind after ordering or approving a proof
- Errors were in artwork you supplied or approved (spelling, numbers, logos, QR codes)
- The order was placed too late for your event or deadline
- Goods were already used, worn, installed, altered or handed out before the problem was reported
- Minor colour or batch differences within normal printing tolerance (up to 10%)
How we resolve a problem
Let us know quicklyReport the issue in writing when you collect or receive the goods, before you use or hand them out.
Send us the detailsYour invoice or quote number, photos or a short video, and a description of what went wrong.
Let us take a lookWe may ask you to bring the items back or show them to us so we can see the problem.
We put it rightIf the error is ours, we’ll correct, repair or reprint the affected items as soon as possible.
Plan your branding well in advance
Most problems arise when there’s no time left to fix them. Ordering early leaves room for proofs, changes and, if ever needed, a second run before your event.
| What you need | Order at least |
|---|
| Business cards, flyers, basic print | 2 to 3 working days before |
| Banners, pull-ups, signage | 5 working days before |
| Branded clothing and embroidery | 7 to 10 working days before |
| Corporate gifts, bulk or imported items | 2 to 4 weeks before |
| Events, launches, year-end functions | 3 to 4 weeks before |
Tip: send print-ready artwork, double-check every proof (names, numbers, spelling) and allow a little extra time. Same-day printing is there for emergencies, not for planning.
Ready to plan your branding?
Get in touch early and we’ll help you get it right.
This policy is part of our Standard Terms and Conditions (see clauses 62 to 78). Nothing in this policy takes away any right you have under the Consumer Protection Act that cannot lawfully be excluded.
